We design and lead inclusive engagement strategies rooted in human-centered design principles to co-create solutions with the people you serve. Through empathy-driven listening sessions, focus groups, and participatory workshops, we help you build trust and create outcomes that genuinely reflect the needs and aspirations of your community. For urban planners, nonprofits, and community organizations, this ensures more sustainable and inclusive projects. For small businesses, it builds deeper, more meaningful connections with your customers and neighborhoods.

We help you build robust volunteer programs by aligning opportunities with your mission and the passions of your volunteers. Using co-design processes and empathy-based approaches, we ensure your volunteers feel valued and connected, fostering long-term commitment. This benefits nonprofits and community organizations by creating reliable, passionate teams and helps small businesses deepen their community presence by engaging local champions.

Your staff is the backbone of your work, and we offer equity-focused training to help them thrive. Through empathy-driven research and tools like journey mapping, we show your team how to see their work through the eyes of those they serve. This results in stronger internal collaboration, better external outreach, and a shared commitment to equity. Urban planners, nonprofits, and small businesses benefit from improved team alignment, creativity, and impact.

Reaching your audience takes more than just messaging; it requires deep understanding. We design culturally relevant and accessible outreach strategies that connect with diverse groups, using insights from empathy interviews to ensure your message resonates. Whether you're a planner looking to gain community buy-in, a nonprofit seeking to grow support, or a small business wanting to build loyal customers, our outreach strategies help you make meaningful connections.

Stories are powerful tools for advocacy and action, and we teach you and your stakeholders how to tell them effectively. Our empathy-based storytelling training helps you craft narratives that reflect real experiences, whether you’re advocating for policy change, promoting your services, or highlighting impact. For urban planners and nonprofits, this strengthens campaigns and builds public support. For community organizations and small businesses, it inspires trust and loyalty.